Your Privacy
Privacy Policy
Last updated June 2026
Eye Q Hawaii ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website, how we use it, and the choices you have. It applies to information collected on this website. The handling of your protected health information in connection with your care is governed by our Notice of Privacy Practices and applicable law, as described below.
Information We Collect
We collect information you choose to provide and a limited amount of information collected automatically when you visit our site:
- Information you give us. When you submit an appointment request or contact form, we collect details such as your name, phone number, email address, and any message or appointment preferences you share.
- Automatically collected information. Like most websites, we may collect standard technical data such as your browser type, device, pages viewed, and general location through cookies and analytics tools.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and schedule, confirm, or follow up on appointments.
- Provide and improve our eye care services and patient experience.
- Maintain, secure, and improve the performance of our website.
- Comply with our legal, regulatory, and professional obligations.
Protected Health Information & HIPAA
As a healthcare provider, any protected health information (PHI) we receive in connection with your care is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state law. Our separate Notice of Privacy Practices describes in detail how we may use and disclose your health information and the rights you have regarding that information. Please avoid sending sensitive medical details through website forms or email; instead, contact our office directly so we can protect your information appropriately.
How We Share Information
We do not sell, rent, or trade your personal information. We may share information with trusted service providers who help us operate our website and practice (for example, scheduling, hosting, or analytics providers), and only to the extent needed to perform those services. We may also disclose information when required by law or to protect the rights, safety, and security of our patients, our staff, or the public.
Cookies & Analytics
Our website may use cookies and similar technologies to remember your preferences and to understand how visitors use the site so we can improve it. We may use analytics services to collect aggregated, non-identifying usage data. Most browsers let you control or disable cookies through their settings; disabling cookies may affect some features of the site.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect the information we hold. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Children's Privacy
Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children online without appropriate parental involvement. Appointment information for minor patients is provided by a parent or guardian.
Your Choices
You may contact us to ask about, update, or request deletion of the personal information you have submitted through our website, subject to any records we are required to retain by law or for legitimate business and healthcare purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of our website after any change indicates your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please reach out to Eye Q Hawaii in Hilo on the Big Island: